ReStore Policies

aAll ReStore products are sold “As Is”. Powered items (appliances, lighting, power tools, etc.) are tested wherever possible.

We accept cash, VISA, MasterCard and debit cards.

The ReStore is pet-friendly; we welcome well-behaved pets on leashes.

Items can be placed “on hold” for up to three hours at the sole discretion of the ReStore manager.

Delivery may be available but is not guaranteed. Speak with ReStore employees for details.

Returns

All sales are final.

Large appliances (fridges, stoves, dishwashers, etc.) are covered by a 30-day warranty. Any non-working appliances can be exchanged within the 30-day period at the ReStore location of the original purchase.

Pricing

We pledge to our customers that our price will always be lower than the Canadian retail price for the same item. And you never pay tax. If you find a product that you feel does not meet our promise, please bring it to the attention of our sales team.

All efforts are made to ensure consistency of pricing between ReStores operated by Habitat for Humanity Niagara. Due to the unique nature of ReStore products and the frequently fluctuating stock, there may occasionally be price differentiation for similar items in our stores.

Our prices are firm and fair. Price negotiation is not our practice.

Holds and Pick ups

Items can be held for up to three hours at the sole discretion of the ReStore manager.

Large items may be paid for and picked up later. All items must be collected within three business days of purchase. Sold items left longer than three business days will be donated back to the store and re-sold. Any items that have been paid for and left at the ReStore are not the responsibility of the ReStore.

Donating to the ReStore

Items being donated must be on our list of acceptable items must be clean and in good, resellable condition.

Donations are accepted at all three ReStore locations Monday to Saturday between 9:00am and 4:00pm.

Due to space limitations in our stores, we cannot accept all donations. ReStore employees reserve the right to decline donations for any reason.